SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-15 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Men Bag Terra (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://menbagterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect! He arrived in a week. For the price you have is a pass, the material is good (I burned the piece of sample skin you carry with lighter and nothing happened to you!). Plus it smells like skin, all zippers work and it's bigger than it looks, it has many pockets and gaps. I didn't pay for the face stamping of the name because I figured with the basic it would look good and I got it right (although the difference is only 1 €). I'll leave a picture for you to see. And yes, my partner loved it.
Very good quality and real leather. Good store
Apparently very good, beautiful polished
I got my wallet. Very nice. The store quickly replied to the message. Quickly sent. However, the parcel was a little delayed in transit and did not have time for the deadline, but it's not the seller's fault. the evaluation put all five stars. Thank you.
Excellent quality. It has good finishes. The design is wonderful. I'm very satisfied. A very nice detail from the saleswoman.
Within appearance is note 10, excellent workmanship, and the printing is the quality is also very good.
The wallet came quickly. On the account that he is leather, it is final, doubts. But it looks good. Roomy.
This product came faster than expected and it has my logo I asked you to do it and as I requested I am very happy
Order/orderan already to accepted with a good, according to the description of Baranga on AliExpress. Fast delivery among countries. (China ~ indonseaia). up to long before Estimated TGL 6 September 2021. Sellers very good & honest, Amanah. AliExpress stores & terimakasih terimakasih. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
The quality of the goods is good, the goods did not go long, I recommend the store
2,5 weeks to Sochi in "5 Choke"-Super!✌& Middot; A good wallet: good leather (on the first there was a smell), well stitched, all the compartments are neat. For coins-it is the compartment, a pocket, and not just a rag (coins fly out). Another compartment with a zipper on the turn (photo). All the zippers work clearly. Not a large size-you can not put a lot. If you order with the name-when placing an order, write the Latin in the note (message) to the store. In general, compared to others, this one is a normal, good wallet within its price of about 700R! Recommend!✌& Middot;
just wow, received so fast , perfect quality, genuine leather, highly recommend, definitely will buy again. thank you so much for the lovely letter inside ⚘
I love it, you're the best
Recommend .... Real good quality Recommend!
It's real leather it's good as written on the site very good product I am satisfied personalized with my last name
Very nice wallet and irreproachable high quality. I recommend the product... and especially the store is adorable and serious. I'll order again. I engraved a name too... C fantastic and very original. The material is genuine leather. Thanks to the seller.
Very quickly. Very Good wallet thank you.