SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-15 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Men Bag Terra (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://menbagterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery of the bag came in fast. Thank you.
A good quality bag for your money. Came very quickly, 2 weeks before Pskov. Zippers are durable, fastened well. Inside comfortable compartments. Let's see how long it will last. The husband is very pleased
Great bag. Slightly audible foreign smell, but I'm sure it will fade. The seams are even. Zippers with dogs are working. Jambs not seen
A good men's briefcase, without foreign smells. Made of thin leather. Locks are quality, easy to walk by zipper. There is a strap with carabiners. Comfortable pockets and departments. It is recommended to buy. They took my father for a present.
All right. Bag. I looked through everything completely, all the seams are even, nowhere does nothing stick out, all the zippers work, do not get stuck, don't stick out. There are no stains, no jams, the color is even. Carabiners impressive, work. Took as a gift. I advise the bag. The laptop will fit 17' and also the wire to it, and the bun for tea. Took with delivery to the point of issue Citilink, drove about a week.
Excellent bag for your things, smells like skin. Recommend.
The bag is just roomy. Good quality leather. The smell of Cody. Oecheng fast delivery,, 7 days .. Recommend
A good bag for your money, I recommend, the order came 10 days before the Cherepovets
Delivery about 3 weeks. The bag is good. There is no smell, the seams are even, the threads do not stick out anywhere, the locks are sewn neatly. The main lock and locks on the front pockets are metal, the rest are plastic. Carabiners look durable. She took with a loop for the suitcase, but she, on my surprise, does not spoil the general picture. My husband is happy. Saw with him in the store a very similar bag for 7 thousand rubles. So for such money is a gorgeous bag! Pradavtsu thank you!
The quality is excellent delivery 8 days to the Rostov region. I recommend to buy.
Appearance is excellent. The proportions are sustained, the seams are even, the threads do not stick out. The smell is normal, leather.
Very good quality. Fully corresponds to the description. Track tracked. Delivery 4 days, brought home a courier. Very pleased. I recommend the store!
The quality is excellent, I do not know the skin whether, but the quality of the material is at altitude. Probably pressed leather. The bag is capacious, soft as in the photo the form does not hold. Inside the partition, Velcro, two pockets on the front wall and on the back pocket on the lock. Outside the front machine with two pockets, and the back with one all with a zipper. Definitely recommend to buy. Delivery from a warehouse in Moscow for 2 weeks by courier, the delivery service failed to deliver on Friday, I could not accept, moved to Monday, but eventually got only on Wednesday.
Cool bag, feels like real skin, liked it!!!
nice. everything like in description. thanks a lot.
Delivery 12 days to Barnaul by courier to the house, packed well, slightly crumpled in front but it will straighten out. Have doubts leather whether