SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-15 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Men Bag Terra (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://menbagterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good material, but I thought it would be more resistant, it serves well but I recommend not putting too much weight on it
I liked it very much. good material and shipped fast.
I liked it a lot, the size is small but so far it has served Me for the gym and I have managed to save everything I use. The truth is I am happy with my purchase
Product exactly as it is described. Great internal space and waterproof to splashes.
Great product!
The perfect cabla. Zmestia sa my AJ tesky veľ. 45 EU. Good a kvalitné spracovanie.
better than exspected. Super for Sissybars of motorcycles
It is not large, ale it will be a sports bag. Vibrala for myself svitlo siriy kolir. Duge Garno Viglyadayou. Bag not for cholovikiv). Japanese product! The goods will be given to photographers, I will describe the seller, for the present-day vidpovidayut shvidko. Selling a new one. Delivery of the Bula Duge shvidka (~ 20 days). I recommend it!
The delivery is fast, the bag is of good quality, the thread does not stick out, not large size, for the son to train in the pool, just what you need.
Good quality, smaller than I thought, but it serves perfectly for short trips.
Picked up the M. I just received and enjoyed it. I thought it would be a little bigger but it will do. Area of putting on footwear and putting on wet clothes is not too large. A sneaker fills the suitcase. Is a wet towel already fills the pocket. But the product is quality. Those who need a suitcase for travel do not take m but G.
A little girl, but it's very pretty!!!!
Awesome bag!!! Super quality!!! I love this thing!!!
Excellent Product, equal to the ad, well resistant and spacious. Arrived very fast, a week before the scheduled date. Approved and recommended!
Good
Compact good sports bag. If you don't need to carry a lot with you, then the very thing.
Its size is large and looks excellent I took it for $33, reasonable price
Small sports bag. Small but roomy enough. The material is dense, water repellent. Sewn qualitatively, everything is smooth, one-to-one chovchik. There is no smell of a stranger. You can wear it on your shoulder or in your hands. Inside one large compartment with small pockets. Outside there are three side compartments: one for shoes with a lock, the second with a lock, the third compartment with a mesh. Great store. Quality product!