SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||3-15 Business days
||7-15 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Men Bag Terra (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://menbagterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful bag! Very accurate to the picture! I am so so so happy with it. Also very fast delivery, like wow, didn’t except it to be quick, especially since it’s aliexpress‼️
Come ahead of schedule, quality excellent, description.
super cute !! slightly darker than in the picture but happy about that :) really great quality
SUPER ! Extra quality ! Very fast shipping ! THANKS !!!!!!!!
Bag elegant, wear it every day, come quickly
Very good quality. Notebook and A4 Sketchbook fits.I'm happy.
The bag arrived almost fully in accordance with the description. The weight of the bag is 1 kg 60 grams, and the color of the bag is slightly darker than what I got in the photo. Smooth glossy straps Without artificial rubbing. The bottom of the bag is strengthened, which allows it to maintain its shape. The Lining is durable from natural fabric. The store and I recommend it.
Maybe oh better than description. Very good quality very satisfied with purchase arrived before scheduled
Excellent Product as described. I arrive in only 2 weeks south of Chile
I bought it for the u and it's very good quality and good size. My best purchase <3
Loved it !
In the Krasnoyarsk territory, the parcel reached 14 days. Bag of excellent quality, thick dense fabric, powerful metal locks, belts and inserts are similar to natural thick skin. The style and appearance of Salid is not a cheap quality thing. My son liked the teenager very much. Its money 2 thousand of course costs, but the delivery of more than a thousand rubles is certainly through Chur. The store of 5 stars. I recommend the product.
Great bag. Quality is super! Everything is sewn very neatly. Natural leather. Color matches. Ordered in Omsk 28.01 received 21.02. My husband really liked the gift.
Product arrived earlier than expected, enjoyed, great quality.
The bag is beautiful, exactly as pictured To see it is strength and will last many years Took just a bit to come but when arrived in Brazil arrived Fast Mail
Good, stylish, roomy bag. Waiting and reality coincided. The son is very pleased with the purchase Recommend
really nice messenger bag.solid firm canvas bag with lots of space for everything I would like to bring with me on the road.easily adjustable strap. very happy with it.worth the money.