Returns & Refund Policy
30-day returns
You can return an item within 30 days of delivery if it is unused, in its original condition and in its original packaging.
How to start a return
- Email support@menbagterra.com with your order number and the item you want to return.
- We reply with approval and the return address. Please do not send anything back before we confirm, because items sent to the wrong address cannot be refunded.
- Ship the item back with a tracking number and keep your receipt.
Return shipping
For a change of mind, the customer pays return shipping. If the item arrived wrong or damaged, we pay for the return, or you may not need to return it at all (see below).
Wrong or damaged items
If your item arrived damaged, defective or is not what you ordered, email us within 30 days of delivery with your order number and clear photos. We will replace the item or refund you in full, including shipping.
Refunds
- Once we receive and inspect your return, we email you to confirm the result.
- Approved refunds go back to your original payment method within 5–10 business days. Your bank may take additional time to show it.
- For change-of-mind returns, original shipping charges are not refunded.
What cannot be returned
Items that have been used, damaged after delivery, or returned without prior approval, and items returned after the 30-day window.
Exchanges
We do not offer direct exchanges. To get a different item, return the original for a refund and place a new order.
Cancelling an order
If you need to cancel, email us as soon as possible. We can cancel an order only if it has not shipped yet.
Questions
Email support@menbagterra.com. See also our Shipping Policy.