Shipping Policy
Processing time
Orders ship within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.
Estimated delivery time
Once your order ships, most orders arrive within 7–14 days of your order date. Please allow up to 18 days. Delivery times are estimates, not guarantees, and can vary by destination and carrier.
Shipping costs
- Free shipping on orders over $75.
- For orders of $75 or less, shipping is calculated at checkout before you pay.
Tracking your order
When your order ships, we email you a tracking number. You can also look it up any time on our Track your order page. Tracking can take a day or two to show movement after the label is created.
Delays
Weather, carrier delays, customs checks and peak seasons can slow delivery. If your order has not arrived within 18 days, email us at support@menbagterra.com with your order number and we will look into it.
Shipping address
Please check your address before you place your order. We cannot guarantee changes after an order has shipped. If you notice a mistake, contact us right away and we will do our best to fix it.
Lost or damaged packages
If your package is lost in transit or arrives damaged, email us at support@menbagterra.com within 30 days of delivery (or of the expected delivery date, for a lost package). Include your order number and, for damage, clear photos. See our Returns & Refund Policy for what happens next.
International orders
If your order ships outside the United States, customs duties, import taxes and fees may apply in your country. These are the customer’s responsibility and are not included in your order total.
Questions
Email support@menbagterra.com. We reply as soon as we can.