SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-15 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Men Bag Terra (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://menbagterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The backpack is good. Even I 'd say great. Waterproof. It's the city. Not roomy: under the most necessary + stock of the place. Very comfortable to wear. Came with a small Marriage: on the pocket some stains. As a gift, a small mouse pad. In general, I'm happy.
Backpack Super, delivery very long... A month and a half...
Backpack is good, quality. I have a laptop 17 diagonal. Took a backpack for 15 diagonal. In general, the laptop in the regular place did not fit! But he got into another pocket. You can see from the photo still got a thermos.
Surprised me very has a quality absurd. Multiple compartments sewn and seems to be durable. Still came a small toast Mousepad
The backpack is excellent, took a slim 15. Everything is stitched, the quality is super. To buy definitely recommend
Fast Delivery 9 days to yessentukov! Goods Quality took 15 "for laptop MSI GE 73 17" laptop is placed in both the first and second pocket, but the corners of the laptop are bulging out, strong tension, but I think they will stretch a little. In the second pocket put the keyboard and earphone, mouse and BP, and there is also a small compartment, backpack looks good, let's see what will happen with time with it!
The bag has come to Israel within Weekly, shipping Best fast שהיה me. The sisters! Recommend!
No words, no emotions. Laptop 17 fit easily. The quality is excellent and the appearance is very pleasing. It is huge inside and does not look from the side as big as it is actually. The store is very decent and has always been in touch. Brought straight home, very fast delivery. Also, the seller put a gift in the form of a mouse pad. I advise everyone of this seller. For me, 5 stars look exactly like this.
Very cool backpack reasonable price
Package arrived in good condition though took too long before arrival but product is of a very good quality.
The backpack is great. The size for me is very important, it is 14 inches. And so everyone is happy. Recommend
Very comfortable backpack, does not weigh, is large and fit many things. He arrived in no time. Seller recommended. Thank you
Perfect backpack, good quality. Fast delivery from warehouse in Europe to The Netherlands. I will order a next time. Thank you very much.
Backpack of excellent quality! It's like the description. Color, size, material, locks, pockets, Capacity (17dm) suit me. The parcel came whole, well packed. To Almaty, the parcel was a month. The store as a gift, put a mat for the computer. mouse. Recommend! Thank you seller!
Very good fast
Amazing deal, great deal! The backpack 15" a bit big for my tall 175, but the quality of the product for the price is great. Very comfortable, and capacious.
Отличное качество! Спасибо!
Good and well-sewn thanks to the store for the goods of excellent quality.
good quality
Backpack Chic. Everything is qualitatively sewn, the locks are steep. The only thing, there is not enough Moli inside and more pockets) but this is such a model. And she's very cool. Ordered delivery from Russia. I drove a week. Recommend! Great store!
Very good product. Accurately described and good quality.
I liked the backpack, it is very high quality sewn and made of good material. The laptop for 15 inches is placed well and does not rub. In a large compartment in width are placed vinyl records, for me it was important, and from the side of the backpack looks compact. Many different pockets, good zipper. The only unpleasant moment, ordered a week of sales, where two gifts were promised: mouse pad and USB cable. Unfortunately, they weren't... offensive. And in general, I highly recommend this company and this model
Free shipping in 2 weeks in Krasnoyarsk. The courier brought home. Very quality backpack, comfortable straps. Ordered as a gift, my brother liked it very much. Recommend the store.
Everything is very high quality. Fast shipping.
Super backpack! Take the biggest! Quality!