SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||3-15 Business days
||7-15 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Men Bag Terra (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://menbagterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool bag. fast delivery.
The parcel went a little more than a month. Packed in fabric bag. The bag is great. Zippers are metal. I like that the belt is not on the carabiners and that the bag keeps the shape.
Bag chic, take it, do not doubt
Top quality. Metal zippers. Very good sewn lining. Highly recommend ! About 18 days to UK after the order been placed. I didnt need to communicate with the store, I put 5 stars, cause I am happy with the unit.
The parcel reached 16 days, tracked all the way. Genuine Leather Lots of pockets. The belt is a little too small. Recommend. Took on sale for 2239 rubles.
Quality and comfortable bag, thank you!
The bag is just great. Looks like rubbed thick suede. To the touch is very pleasant, jamming leave traces, but it is worth holding a hand in a different direction and there are no traces. Looks like skin. Many pockets inside the compartments. The bag is divided into two departments, one on the other wider, plus outer pockets. For example, a 10,1-inch tablet entered the Tutya in the tube, as under it sewn.
The skin is natural, pleasant to the touch and smell. IPad Pro is just in size.
There were problems with receiving the delivery service, but in general the product corresponds to the description
All norms, as in the description. There are traces of solid objects (keys, buttons, rivets and other).
Bag super quality fire I personally liked
The bag fully corresponds to the description on the site. Looks very worthy. Ordered in Moscow 14 .08, and 25.08 has already received! Excellent work of all services. Thank you very much to the store.
The bag is just a bomb, like even skin. Really very dense, roomy. Delivery mega fast. The price is worth it. Thank you store.
The bag is gorgeous. The lining is sewn perfectly. Leather 100% natural. Thick and, at the same time, soft. All the zippers open smoothly, without jerks. Who will be useful, the belt is not removed.
The bag is just class!!! Seller handsome. Shipping is very fast as shipping. Respect to the store. Thank you very much. Genuine Leather.
I've tried several pouches, this one is the best by far! many inner sections! giod quality.