SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||3-15 Business days
||7-15 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Men Bag Terra (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://menbagterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice. Just like in the pictures. He recommended it 100%. The only thing wrong with it is the very peculiar and strong smell. I hope it's taken away from you. But for this price you can't ask for more!
For prawde cool product.... Genuine Leather!!!
Great!!! Thank you very much!!! I am fully satisfied with quality, price and delivery timing. Best Wishes, Happy New 2021 Year and Good Luck.
Delivery fast, packing at altitude, corresponds to the description
There were problems with delivery, but the store settled everything! I recommend both the seller and this bag. Very cool, the accessories are metal, the skin looks like a real one. In the cold, it does not blow like leather. The color is very noble. On my photo it looks much darker than in life (lighting this)
The product corresponds to the description, tracked, packed perfectly. The smell of natural leather is present.
The bag is very good. I thought it would be bad. About the same in another Internet store is twice as expensive. P/s hi very big mail Russia. For her (mail) the store apologized. For a week the parcel was delayed.
The bag came quickly, the quality is very satisfied, the seams are even. I hope my husband likes it)
Excellent portfolio for A4 papers. Two compartments in the main department, one pocket in the back and one compartment in the front. Classics. All the fittings are metal and looks good. Painted well, anyway nothing around does not paint, as in the comments of the bags of some other stores. The skin looks good, though I fear that it is too soft, but it will show only the sock. Anyway, I'll unsubscribe when I start to fall apart.
Looks very stylish! Feels very comfortable! And smells like leather.
Came in three weeks. Quality is good. Let's see how in everyday operation.
The bag is great! Looks like in the photo, very stylish! My husband is delighted. It's been a week. The Courier called and delivered directly to the apartment. A little smells, but I think the smell will go away.
Excellent bag, fairly dense skin. No smell. Still very conveniently invented, so as not to wipe the handles. At first glance very roomy. All fittings are quality.
Bag in kind of good quality, roomy. Bought for carrying a laptop at work. About the wear resistance-time will show. The only thing that did not really like is that the seams on the main elements of the bag are hidden, it suggests that still not genuine leather. Since if the natural skin then the seams do not hide all the gates (see. Photo). To buy-I recommend!
The briefcase is roomy, medium quality leather, there is a smell, I think to weathered
I liked the bag. Shipping fast. Leather. I took a black color.
Quality of the skin at altitude. My height is 194 cm, for me it is not at all small, but just right. It looks beautiful and rich! I'm happy with the purchase.
It's a smart briefcase. Shipping Instant courier to the apartment. On Call. Leather coffee color. Natural. The fittings are good. Very satisfied with the purchase. Thank you.
Leather bag, excellent, comfortable, light. Corresponds to the photo, looks impressive. From China, the parcel is delivered in 17 days. Packed in pupyrku and 2 packs, canvas and polyethylene. There was a small package of air inside.
Товар качественный, сумка из кожи, мягкая. Рекомендую продавца. Доставка за три дня.