SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-15 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Men Bag Terra (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://menbagterra.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great product great store!
Very nice backpack, come in three days, I did not expect this. Excellent quality backpack, it fits the description, I am happy to 100%. Seller recommend.
Great bag, Chevron was the only drawback-changed) less than a week, for the price, would take another)
This was larger than my previous bag and I could not be more pleased, took a recent trip and packed for 4 days to included a second pair of shoes this bag was perfect.
Backpack fire, quality sew on top, everything is neat and strong looks, in addition, the store add a couple of result small, handsome! During the operation see how to behave. Fast delivery, seller recommend!
Backpack Super! Folds into a compact bag, darkness white spots, increases in volume, snap hook, bag for radio, phone and so on, definitely recommend! Super fast shipping! Seller Thank you!
It’s a big bag and comfy, thinking of getting a second one for hiking.
Pretty large backpack, lots of pockets and space for plenty of storage. It does have straps around the chest and waist for easier carrying. I feel I can comfortably get plenty of toiletries, few food items, emergency kit and supplies and probably 3-4 days worth of clothes and an additional pair of shoes in this bag. I recommend everyone have a heavy duty bag like this for emergency preparedness and easy to grab and go situations.
Product description. Backpack big, good quality sewing, fabric is thick and waterproof. Complete with carry bag came two cover for radio and Chevron velcro flag United States. Buy very satisfied, store recommend. Before Moscow order went 11 days because of the delay in stock delivery (7 days). Thank you!
Backpack excellent, enjoyed. The patch came in, the future will change. Recommend buying.
This bag is great!! ! It is so big and spacious that I could fit my 7 year old niece in there! Sturdy enough to even twirl her around in it!!
Come quickly. At the old price I took on sale. Me norms
Has plenty of room and durable
Perfect !!! I'm so happy, I'm so excited! Thank you, thank you!
First just have to thank very fast, about 10 days in Brazil in BH-MG. Excellent quality. the workmanship is perfect, no complain. Is identical to model Duster the Invictus. Below is pictures of it and the comparison with the model assalt 30L the Invictus. Congratulations and recommended to store my friends!
Nice Quality. Came fast ordered from US
The backpack arrived on time and in great condition. The quality was excellent and much better than expected. Rugged and good-looking . This was definitely not a cheap knock-off but a solid well made military-style backpack.The pack was advertised as water and tear-resistant and practical yet adorable!!!
Loving this bag! it seems very durable.Super happy with this purchase! Love the color too!
This is a very practical backpack ,Already used it for a weekend excursion,The pack held 3 days worth of clothes along with toiletries and other essential gear. Overall, a solid multifunctional backpack for travel and hiking. It has some molle, Highly reccomend it.